Refund policy

Damaged or Incorrect Orders

If you received the wrong item, or if your order was damaged during shipping, please contact us within 7 days of delivery with the following:

Your order number
A brief description of the issue
Clear photos of the item(s) and packaging

We’ll evaluate the issue and do our best to offer a replacement, store credit, or refund—depending on the situation.

Non-Returnable Items

We cannot accept returns or offer refunds on:

Roasted coffee (due to freshness and food safety concerns)
Final sale or promotional items

Refunds (if applicable)

Once your claim is reviewed and approved, we will issue a refund to your original payment method. Refunds typically take 7–10 business days to appear on your statement, depending on your bank or card issuer.

Order Cancellations

Orders can be canceled before they are roasted or shipped. Once your coffee has been prepared for delivery, it cannot be canceled or refunded.

To cancel an order, please contact us as soon as possible at shorebreakcoffee@gmail.com.

Late or Missing Refunds

If you've been approved for a refund but haven't received it:

Check your bank account again.
Contact your credit card company; it may take some time before the refund officially posts.
If you've done all of this and still haven’t received your refund, contact us at shorebreakcoffee@gmail.com.